Christine.G.Barrera@Gmail.com

Ypsilanti, MI 48197

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Career Experience:

 

Technical Support Representative             Thomson Reuters     2019-Present

Provide exemplary client support and technical issue resolution

Maintain strong knowledge on supported products

Meet performance objectives in customer handling and satisfaction surveys

Provide timely follow up on outstanding client concerns

Effectively communicate and interact w/colleagues

Strong call handling soft skills

Strong troubleshooting skills (software and hardware)

Ability to self-manage and work as contributing team member

Ability to stay motivated in fast paced, high pressure environment

Strong research and problem solving skills

Ability to quickly learn and master technical or complex information

 
Administrative Assistant Care Transport 2013-Present

 
Top-notch customer service,

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extreme attention to detail,

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ability to multi-task and compile mental “to-do” list in mind as demands are presented.

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Daily data-entry and analysis while simultaneously answering phones, scheduling rides and tracking drivers on real-time GPS map.

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Requires familiarity with insurance companies, and other payment methods.  
 
Radio Personality + Disc Jockey  University of Michigan  2012-Present 

Facilitate dynamic musical entertainment experience for audience.

 

Requires planning, quick movement, thinking, and keen memory of music library at the radio station. Volunteer position.  
 
Graduate School Mail Room Clerk  University of Michigan  2013 
Identify and categorize various parcels received in mail and categorize and prepare applicant transcripts (received in mail) with speed and agility.

 

Edit, file, investigate and analyze received parcels.  
 
Museum Internship  Bridgeton, Maine   2010 
I thoughtfully led tours of museum as a docent at Rufus Porter Museum. I educated visitors on folk art and regional history in a way that triggered their curiosity and wonder.  
 
Tollbooth + Activity + Food bar Attendant Huron-Clinton Metroparks 2007-2012 
Supervise entrance of park entrance, snack bar, ski or golf rental while collecting fees from park patrons.

 

Requires patience, attention to detail, awareness of surroundings, quick thinking, excellent customer service and ability to thoroughly and quickly  learn standards and expectations of employer, in order to provide polite and accurate customer service. 

 

Course AssistantUniversity of Michigan  2008 

Assisted freshman students in intro writing course with understanding how to craft their essays.  

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